Welcome to the Cheap Horror Attire Store shipping and returns portal – where your spooky purchases arrive faster than a ghostly apparition, and unsatisfied customers can rise from the dead (of their purchases)! Our policies are designed to be less frightening than a haunted house with the lights on.

1. Shipping Information

Order Processing

Our warehouse ghouls work tirelessly (like zombies on a mission) to process your orders within 1-2 business days after payment confirmation. During peak haunting seasons (like Halloween), processing may take slightly longer.

Shipping Methods & Delivery Times

We offer two shipping methods to deliver your terrifying treasures:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Tracking included (so you can stalk your package like a proper monster)
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Tracking included (though it moves slower than a mummy)

Note for International Customers: We ship worldwide (except to some Asian and remote locations where our delivery ghouls fear to tread). Please be aware that customs fees may apply – these terrifying taxes are the customer’s responsibility.

2. Returns & Exchanges

We want you to be thrilled with your spooky purchases, but if something’s not quite right, our return policy won’t give you nightmares.

The Basics (No Rituals Required)

  • You have 15 days from delivery date to request a return or exchange
  • The item must be:
    • Unused and in original condition (like it just crawled out of our warehouse)
    • In its original packaging (coffin not required)
    • Accompanied by proof of purchase (your order number works like a magic spell)

Items That Can’t Return From the Dead

Some of our products are simply too terrifying to return:

  • Animatronics (once awakened, they refuse to go back)
  • Bloody/Gory Props (the stains tell their own stories now)
  • Custom or personalized items (made just for you, like a cursed object)
  • Items marked “Final Sale” (these deals are more permanent than a ghost’s residence)

The Return Ritual (Step-by-Step)

Follow these steps to complete your return or exchange:

Step 1: Contact Our Zombie Customer Service

Email our undead support team at [email protected] within 15 days of receiving your order. Use this template to speed up the process:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Horror Attire Ghouls,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item name: [Product Name] Reason: [Brief explanation – doesn’t need to be scary] For exchanges, desired replacement: [Product Name if exchanging] I confirm the item is unused and in original packaging.
Sincerely,
[Your Name]

Step 2: Wait for Our Howl Back

Our team will respond within 2 business days (faster than a vampire at sunset) with:

  • Return authorization
  • Shipping instructions
  • Return address: 787 Red Dog Road, Charlotte, US 28208

Step 3: Ship It Back (Carefully!)

  • Package your item securely (we recommend stronger than a mummy’s wrappings)
  • Include your order number inside the package
  • Use a trackable shipping method (so it doesn’t disappear like a phantom)
  • Return shipping costs are the customer’s responsibility (unless we made a mistake – then we’ll cover it like a protective spell)

Refund Resurrection

Once we receive and inspect your return (usually within 5 business days of arrival):

  • Refund method: Original payment method (like reversing a dark spell)
  • Processing time: 3-5 business days after approval (banks move slower than zombies)
  • Exchanges: We’ll ship your new item within 1-2 business days after receiving your return

Note: Original shipping costs are non-refundable (those delivery ghouls still need to be paid).

For international returns, please mark the package as “Returned Goods” to avoid customs fees. We can’t refund any customs/duties you paid initially (those taxes are scarier than our products).

Damaged or Wrong Items? We’ll Fix It Fast!

If your item arrived damaged or wrong (maybe our warehouse ghosts mixed things up):

  • Contact us within 7 days of delivery
  • Include photos of the damage/wrong item (no scary filters please)
  • We’ll send a replacement immediately (no need to return the item unless requested)

3. Questions? Contact Our Shipping & Return Ghouls

  • Email: [email protected]
  • Address: 787 Red Dog Road, Charlotte, US 28208
  • Response time: Within 24 hours (faster than you can say “Boo!”)

Final Note: This policy may change occasionally (like a shapeshifter), but we’ll notify you of significant updates (unlike those surprise haunted house scares).