FAQ

We specialize in all things horrifying! Our inventory includes:

• Alien and classic monster masks
• Clown costumes and accessories
• Animatronics and animated props
• Bloody/gory decorations
• Costume wigs, hats, robes, and shoes
• Specialty items like cobweb machines

Whether you’re preparing for Halloween, stocking a haunted house, or just embracing your dark side year-round, we’ve got what you need to terrify.

Our haunted headquarters is located at 787 Red Dog Road, Charlotte, US 28208. While we don’t have a physical storefront open to the public, all our nightmares are carefully packaged and shipped from this location.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for those who prefer an extra layer of security for their transactions.

Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are safer with us than a virgin in a haunted house.

Not currently, but what better gift than the gift of terror? Consider purchasing a horrifying item as a gift instead!

We ship our horrors worldwide with two exceptions:

• Most Asian countries (due to shipping restrictions)
• Certain remote locations

Our checkout system will automatically alert you if we cannot deliver nightmares to your location.

We offer two terrifyingly good shipping options:

1. Standard Shipping ($12.95) – Delivered by DHL or FedEx in 10-15 days after shipping (1-2 day processing)
2. Free Shipping – For orders over $50, delivered by EMS in 15-25 days after shipping (1-2 day processing)

Both options include tracking so you can follow your package’s journey from our haunted warehouse to your doorstep.

All orders take 1-2 business days to process before shipping. After that:

• Standard Shipping: 10-15 days after shipping
• Free Shipping: 15-25 days after shipping

International orders may take longer due to customs clearance, which we have no control over.

Yes! All orders come with tracking information. You’ll receive an email with your tracking number once your order has shipped. You can then follow your package’s terrifying journey to your doorstep.

For international orders, some countries may charge customs fees or import taxes. These are the responsibility of the customer and are not included in our shipping costs. Unfortunately, we have no control over these charges and cannot predict what they might be.

If your nightmare doesn’t meet expectations, you have 15 days from delivery to initiate a return. Conditions apply:

• Items must be unused and in original packaging
• Custom or special order items cannot be returned
• Return shipping costs are the customer’s responsibility
• Refunds are processed within 5-7 business days after we receive the returned item

To start a return, contact our customer service ghouls at [email protected] with your order number and reason for return.

If your horror item arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll work with you to either replace the item or issue a refund – we want your experience with us to be horrifying in the best way possible!

We don’t offer direct exchanges. If you need a different item, you’ll need to return the original item (following our return policy) and place a new order for the item you want.

Most of our items are true to size, but we recommend checking individual product descriptions for specific sizing information. When in doubt, measure yourself and compare to the product’s size chart – we’d hate for your terrifying transformation to be ruined by poor fit!

Many of our props and decorations are designed for multiple uses, but this varies by product. Check individual product descriptions for details. With proper storage and care, most items can haunt your home for many seasons to come.

While we don’t sell officially licensed movie replicas, we do offer many similar-looking items that will help you achieve that iconic horror look without the Hollywood price tag.

Some of our products may be too intense for young children. We clearly mark age recommendations on product pages when applicable. When in doubt, check product details or contact us for more information. Remember: nightmares aren’t just for kids!

Our customer service ghouls are standing by to assist you at [email protected]. We typically respond within 24-48 hours, faster than a zombie horde chasing fresh meat!

Yes! If you’re looking to purchase large quantities for a haunted attraction, theater production, or other professional use, contact us at [email protected] to discuss volume discounts.

We’re always looking for new ways to terrify our customers! Send your suggestions to [email protected] with the subject line “Product Suggestion.” If we decide to carry your suggested item, we might even send you a little something as thanks!